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RESUME

Anurag Jain
S/O Pawan Jain
Vasant Kunj
New Delhi-110 070, India

 

Email: anurag.j@sify.com

EXPERIENCE

Over 36 months of varied experience in Hardware & Software. Categorized in Software, Hardware and Network support. Providing technical support on Lotus Notes, CItrix Metaframe XP and software support for Windows XP, Windows 2000, Windows NT, Windows 9x , H/W and S/W support on Desktops, Laptops, Digital Palmtop Pocket PCs, Printers and peripherals.

CURRENT JOB PROFILE

WIPRO INFOTECH LTD. , An ISO9001 Certified Company
Retainer as Customer Support Engineer since September 2002, posted as Resident Engineer at AMERICAN EXPRESS INDIA PVT. LTD.

PRIME RESPONSIBILITIES

      Providing First Level Helpdesk Support resolving and troubleshooting various hardware, Application, HP Printers and Plotters issues

      Supporting DELL Optiplex, Dimension Series PCs & Latitude laptops (CPx, C-600 e.t.c.),  IBM Desktops 300 GL, 300 PL, Net vista and Laptops ThinkPads 560 series, 600 X , T 20S, T21S, T22S, Compaq iPaq Pocket PC, Palmtops, HP Printers and various peripherals at this site

      Responsibility of taking Backup and Restoration of Data on NT, Novell Servers as well SQL databases

JULY 2001 - SEPTEMBER 2002

TATA INFOTECH LTD.

ROLE

My responsibilities involved installation and maintenance of PC, Laptop and peripherals i.e DELL GX 110 , GX 150 , GX 240, Dimension series, Latitude C-600 series, CPx series, Inspiron series of laptops. This also involved installation and maintenance of Network printers, installation of EXTRA emulation software for desktop pc to get connected to mainframe. The job involved managing the setup and providing solutions for any problem encountered in the network as well as troubleshooting any hardware problems encountered. Installation of TCP/IP, Installation and administration of Windows NT, Installation and maintenance of MS Office various versions with Word, Excel, Powerpoint, MS Project, Visio

JANUARY 2000 - DECEMBER 2000

CACTAS (Center for Advanced Computer Technology and Allied Services), a Medical Transcription Institute

JOB PROFILE INCLUDED

      Implementation of Client Server LAN & Installation of Medical Transcription Software

      Responsible for Uploading and Downloading of Transcription Files & Web Pages from FTP Server & Web Server respectively

        General troubleshooting of Hardware (HP Brio BA 400 & 600), Software & Printer (HP)  

SOFTWARE EXPERIENCE

F     Developed software for BEC IMPEX International Pvt. Ltd. On SHARES ALLOTMENT AND  MANAGEMENT SYSTEM as part of LIVE PROJECT DEVELOPMENT curriculum of IGNOU BCA.

        Tools used: Visual Basic 6 (front end) and MsAccess 97 (Back end) Database (period: 4 Months)

EDUCATION


F     Completed BCA (Bachelors of Computer Applications,  2000)
F     XIIth Passed with Computer Science &  Mathematics (1997)
F     One Year Course Completed from NIIT  

CERTIFICATIONS

F     Microsoft Certified Systems Administrator (MCSA, Windows 2000 track)

F     Microsoft Certified Systems Engineer (MCSE, Windows 2000 track)

F     Microsoft Certified Database Administrator (MCDBA, SQL Server 2000 track)

F     Cisco Certified Network Associate (CCNA, version 3.0)

F     Associate Dell Certified Systems Expert (Desktops & Portables)

F     Trained on Citrix Metaframe XP Server and ICA  clients

OPERATING SYSTEMS

Windows XP, 2000, NT, 9x, Windows CE, Novell Netware, UNIX, LINUX (desktop installation, Redhat & SuSE), DOS

LANGUAGE / TOOLS

 T-Basic, T-Pascal, C/C++ (Data Structures), COBOL, HTML, Visual Basic (ADO, DAO, Active X), SQL Server (Microsoft, Sybase), MS Office 2000/XP, Lotus Notes clients, Citrix ICA client & Metaframe XP Server, Attachmate EXTRA 6.5 Mainframe, Activesync 2.0 & Intellisync for Windows CE

PERSONAL

         Date of Birth:      June 27, 1980

         Marital Status:     Single

         Hobbies:              Software Cracking, Computer Games, MP3 collection

         Languages:          Hindi, English

EXTRA CURRICULAR

Bagged Ist prize in inter school computer quiz competition, 1997

 

ANURAG JAIN

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