Anurag Jain Homepage, Resume
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anurag, anurag jain, jain, anuragji, vasant, vasantkunj, delhi, new delhi, anurag friends, anurag hobbies, anurag resume, anurag family

anurag jain

anurag, anurag jain, jain, anuragji, vasant, vasantkunj, delhi, new delhi, anurag friends, anurag hobbies, anurag resume, anurag family,PC/Software problems, troubleshooting Windows XP, 2000, 98, Download latest pics & videos, Discuss TV programs and download videos, forums http://personal.aceboard.com/

RESUME

Professional Contact: anurag.j@sify.com

EXPERIENCE

Over 6 years of varied experience in Software, Hardware and Network support, supporting enterprise environment on Windows NT and Windows 2000 Active Directory based networks.

An association with organizations like TATA Infotech Ltd, WIPRO Ltd. & HCL Comnet Ltd. Supporting Corporate sites like American Express India Limited & GE CIS. Experience on providing technical support on Lotus Notes, CItrix Metaframe XP and software support for Windows XP, Windows 2000, Windows NT, Windows 9x , H/W and S/W experience on Servers (IBM Netfinity 5100 & Compaq Proliant 6000) Desktops, Laptops, Digital Palmtop Pocket PC's, Printers and peripherals.

CURRENT JOB PROFILE

HCL Comnet Systems & Services Ltd, An ISO 9001-2001 certified, ITIL certified :

As Associate Consultant Systems (Windows Server) since September 2004

PRIME RESPONSIBILITIES

 

 

Part of the Global Server Management team of NCR Corporation. Responsible for managing, administering and Troubleshooting around 1500 Windows NT/2000 Servers spread across the globe

Using Remote management/control tools like TNG RCO, PCAnywhere, Terminal Services RDP Clients, KVM switches (DSView). The job involves

 

F Troubleshooting automated tasks raised by Network Node Manager & NetIQ Appmanager , logged in Atlas Remedy

F Administering & Troubleshooting Backup & Restoration tasks on Stroage Tek libraries using Arcserve

F Defect Analysis and repair of Windows Operating System

F SME for Patch Management

F Administering Citrix Farm of Servers

F Troubleshooting Active Directory issues like AD File replication, FSMOS connectivity, AD maintenance e.t.c

F Updating servers with Hotfixes, Patches & Service Packs as and when required and recommended by Global Information Security team.

F Monitoring and Managing TrendMicro Antivirus Information server for centralized administration of security-antivirus related issues across domain

F Communicate and work closely with team members to assist in troubleshooting

F Complete root cause analysis (research incident/task to determine cause of the error, document and recommend resolution) upon request by management

F Resolving routine Appmanager tasks like Disk failures, service down, node down, Disk full e.t.c to a satisfactory closure under SLA

F Respond to customer escalations in a timely manner. Research to ensure there is no process breakdown

F Maintain the security/integrity of customers resources by following GSM processes

F Troubleshooting Virtual machines on VMWare servers through Virtual Center

December 2003 July 2004

iSHIVA BACKOFFICE PVT LTD. as System Administrator

PRIME RESPONSIBILITIES

 

 

F Systems / Network Administration. Responsible for resolving servers related issues (Windows NT (PDC , BDC) & 2000 Server and Application Servers on IBM Netfinity )

Managing & Administering DNS, DHCP, Proxy Server and IIS Web Server

Monitoring and Ensuring constant IPLC and Internet links

Administering Backups and Restoration of MS-SQL databases and user data on Data cartridges

Software /OS installation and Troubleshooting

F Administering a Citrix Farm of 10 Servers (US based)

F Leading a team of 5 Desktop Engineers from Vendors

F Hardware sizing and Operating system fine tuning

F Vendor /Solutions providers co-ordination

F Co-ordination with Telecom service providers

F Evaluate, recommend and implement new technologies

F Organizing & Conducting User support & training

F Monitoring of SLA with various Service providers / Contractors and timely feedback to management

F Documentation as per quality process

October 2002 November 2003

WIPRO LTD. , An ISO9001 Certified Company
Retainer as Customer Support Engineer, posted as Resident Engineer at AMERICAN EXPRESS INDIA PVT. LTD.

PRIME RESPONSIBILITIES

 

 

 

F Part of Second Level team, responsible for day to day functioning and projects. Responsible for resolving escalated calls not resolved by the First Level

F Preparation and Implementation of Rolling out Windows XP (on Clients) and Windows 2000 (on Servers) at the site

F Ensuring closure of various requests (PC, Laptop, Printer Toner, Peripherals)

F Support BCP (Business Continuity Plan)

F Supporting initiatives like Upgradation of Anti Virus, Migrations, Upgradation of Systems (Hardware and Software) e.t.c

F Monitoring smooth Backup and Restoration by the First Level, of daily data on DLT tape drive of various Novell and NT servers

 

PROJECT DETAILS

 

Project: Implementation of Windows XP/2000

Role in project: Lead role in making the Desktop and Laptop image for various client system and migrating the servers from Windows NT 4.0 to Windows 2000 which includes the following activities:

 

* Testing all applications on the new OS

* Preparation of the Windows XP desktop and laptop image

* Ensuring rollout of Windows XP on all client PCs and Laptops

* Upgrading all Windows NT 4.0 servers to Windows 2000

* Migrating all users from one domain to another

 

Project: Business Continuity Plan

Role in project: Team is responsible for setting up an offsite network for the company with all the business critical application available. The challenge is to set the network in less than 24 hrs

 

* Supporting short term and long term BCP, responsible for setting up Networks (Local and Wide Area) and make all the application running

* Connect to remote location other than the FC East through ISDN lines and enable all SNA and IP related applications

* Follow complete BCP documentation part

* Online backup and restoration for BCP servers

* Providing support to Users on all the critical application

* Part of Second Level team, responsible for day to day functioning and projects. Responsible for resolving escalated calls not resolved by the First Level

* Preparation and Implementation of Rolling out Windows XP (on Clients) and Windows 2000 (on Servers) at the site

Jan 2001 to September 2002

TATA INFOTECH LTD.

As Customer Support Engineer at AMERICAN EXPRESS INDIA LTD , July 2001 to September 2002

PRIME RESPONSIBILITIES

 

 

* Provided First Level Helpdesk Support resolving and troubleshooting various hardware, Application, HP Printers and Plotters issues

* Supporting DELL Optiplex, Dimension Series PCs & Latitude laptops (CPx, C-600 e.t.c.), IBM Desktops 300 GL, 300 PL, Net vista and Laptops ThinkPads 560 series, 600 X , T 20S, T21S, T22S, Compaq iPaq Pocket PC, Palmtops, HP Printers and various peripherals at this site

* Responsibility of taking Backup and Restoration of Data on NT, Novell Servers as well SQL databases

* Managing the setup and providing solutions for any problem encountered in the network as well as troubleshooting any hardware problems encountered.

Support Engineer for DELL COMPUTERS (Jan 2001 to July 2001)

 

 

Role: Installation and maintenance of DELL computers and Laptops. The job involved installation and maintenance of Windows NT, Windows 98 and visiting various customer sites GE Capital, GE Isro, Nestle, Ericsson, Samtel, RBI, UBI, Nortel, Johnson & Johnson etc. The job also involved resolving all kinds of Hardware and Software problems.

JUNE 2000 - DECEMBER 2000

CACTAS (Center for Advanced Computer Technology and Allied Services), a Medical Transcription Institute

As Systems - Engineer

JOB PROFILE INCLUDED

 

 

      Implementation of Client Server LAN & Installation of Medical Transcription Software

      Responsible for Uploading and Downloading of Transcription Files & Web Pages from FTP Server & Web Server respectively

        General troubleshooting of Hardware (HP Brio BA 400 & 600), Software & Printer (HP)  

SOFTWARE EXPERIENCE

F     Developed software for BEC IMPEX International Pvt. Ltd. On SHARES ALLOTMENT AND  MANAGEMENT SYSTEM as part of LIVE PROJECT DEVELOPMENT curriculum of IGNOU BCA.

        Tools used: Visual Basic 6 (front end) and MsAccess 97 (Back end) Database (period: 4 Months)

EDUCATION

F     Masters of Business Administration - Information Technology

F     Bachelors of Computer Applications

F     XIIth Passed with Computer Science &  Mathematics (1997)

 

CERTIFICATIONS

F     ITIL Foundation certificate in IT service Management (EXIN)

F     Microsoft Certified Systems Engineer (MCSE, Windows 2000 track)

F     Citrix Certified Administrator

F     Microsoft Certified Database Administrator (MCDBA, SQL Server 2000 track)

F     Associate Dell Certified Systems Expert

F     Cisco Certified Network Associate (CCNA, version 3.0)

F     Microsoft Certified Systems Administrator (MCSA, Windows 2000 track)

 

LANGUAGE / TOOLS

 Citrix Metaframe XP, Presentation Server & ICA Clients, Attachmate EXTRA 6.5 Mainframe, Activesync 2.0 & Intellisync for Windows CE, Lotus Notes groupware, SQL Server (Microsoft, Sybase), T-Basic, T-Pascal, C/C++ (Data Structures), COBOL, HTML, Visual Basic (ADO, DAO, Active X), MS Office 2000/XP

 

PERSONAL

              Date of Birth:             June 27, 1980

            Marital Status:             Single

                     Hobbies:             Software Cracking, Computer Games, MP3 collection

                 Languages:            Hindi, English

Offshore Business Visit:            Sweden

 

EXTRA CURRICULAR

Bagged Ist prize in inter school computer quiz competition, 1997

 

 

ANURAG JAIN

 

   Favorites Links:

Google | Indian Magic | India Station | Infosyssec.org | Indiatimes | CoolGoose | Sify | Cricketnext

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